@import"https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700&family=Outfit:wght@400;500;600;700&display=swap";:root{--bg-primary: #FAF7F2;--bg-secondary: #ffffff;--bg-tertiary: #f2f4f6;--bg-card: rgba(255, 255, 255, .88);--bg-subtle: #eceef0;--border-color: rgba(115, 118, 134, .18);--border-hover: rgba(115, 118, 134, .35);--border-focus: #3b82f6;--text-primary: #191c1e;--text-secondary: #434655;--text-muted: #737686;--text-inverse: #ffffff;--accent-primary: #3b82f6;--accent-primary-hover: #2563eb;--accent-emerald: #10b981;--accent-amber: #f59e0b;--accent-rose: #e11d48;--accent-purple: #5848C1;--accent-deep-red: #8B2C00;--wa-green: #16a34a;--glass-bg: rgba(250, 247, 242, .85);--glass-blur: blur(16px);--glass-border: 1px solid rgba(115, 118, 134, .18);--shadow-subtle: 0 4px 24px -2px rgba(0, 0, 0, .06);--shadow-card: 0 1px 3px rgba(0, 0, 0, .05), 0 10px 15px -3px rgba(0, 0, 0, .03);--glow-primary: 0 0 20px rgba(59, 130, 246, .2)}[data-theme=dark]{--bg-primary: #0d1322;--bg-secondary: #151b2b;--bg-tertiary: #191f2f;--bg-card: rgba(21, 27, 43, .78);--bg-subtle: #242a3a;--border-color: rgba(255, 255, 255, .08);--border-hover: rgba(255, 255, 255, .18);--border-focus: #3b82f6;--text-primary: #dde2f8;--text-secondary: #94a3b8;--text-muted: #64748b;--text-inverse: #0d1322;--accent-primary: #3b82f6;--accent-primary-hover: #60a5fa;--accent-emerald: #10b981;--accent-amber: #f59e0b;--accent-rose: #f43f5e;--accent-purple: #8b5cf6;--accent-deep-red: #ff7a45;--wa-green: #25d366;--glass-bg: rgba(13, 19, 34, .88);--glass-blur: blur(20px);--glass-border: 1px solid rgba(255, 255, 255, .08);--shadow-subtle: 0 8px 32px 0 rgba(0, 0, 0, .45);--shadow-card: 0 4px 20px -2px rgba(0, 0, 0, .5);--glow-primary: 0 0 24px rgba(59, 130, 246, .3)}*{margin:0;padding:0;box-sizing:border-box;font-family:Inter,Outfit,system-ui,-apple-system,sans-serif;transition:background-color .2s ease,border-color .2s ease,color .2s ease}body{background-color:var(--bg-primary);color:var(--text-primary);min-height:100vh;overflow:hidden;letter-spacing:-.01em}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:var(--border-hover);border-radius:9999px}::-webkit-scrollbar-thumb:hover{background:var(--text-muted)}.app-container{display:flex;flex-direction:column;height:100vh;width:100vw;background-color:var(--bg-primary);position:relative}.main-layout{display:grid;grid-template-columns:320px 1fr 340px;flex:1;overflow:hidden;background-color:var(--border-color);gap:1px}@media(max-width:1200px){.main-layout{grid-template-columns:300px 1fr}.details-panel{display:none!important}}@media(max-width:768px){.main-layout{grid-template-columns:1fr}}.app-header{height:64px;background:var(--glass-bg);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border-bottom:var(--glass-border);display:flex;align-items:center;justify-content:space-between;padding:0 24px;z-index:20;box-shadow:var(--shadow-subtle)}.brand-badge{display:flex;align-items:center;gap:12px;font-weight:700;font-size:1.15rem;letter-spacing:-.02em;color:var(--text-primary);-webkit-user-select:none;user-select:none}.brand-logo-box{width:34px;height:34px;background:linear-gradient(135deg,var(--accent-purple),var(--accent-primary));border-radius:8px;display:flex;align-items:center;justify-content:center;color:#fff;box-shadow:0 2px 10px #5848c159}.tag-admin-portal{font-size:10px;font-weight:700;letter-spacing:.05em;padding:2px 7px;border-radius:9999px;background:#5848c124;color:var(--accent-purple);border:1px solid rgba(88,72,193,.25);text-transform:uppercase}.header-nav{display:flex;align-items:center;gap:4px;height:100%}.nav-tab-btn{height:100%;padding:0 16px;display:flex;align-items:center;gap:8px;font-size:.85rem;font-weight:500;color:var(--text-secondary);background:transparent;border:none;border-bottom:2px solid transparent;cursor:pointer;transition:all .15s ease;position:relative}.nav-tab-btn:hover{color:var(--text-primary);background:#ffffff08}.nav-tab-btn.active{color:var(--accent-primary);font-weight:600;border-bottom-color:var(--accent-primary)}.nav-tab-btn.active:after{content:"";position:absolute;bottom:-1px;left:20%;right:20%;height:2px;background:var(--accent-primary);box-shadow:0 0 8px var(--accent-primary)}.presence-pill{display:flex;align-items:center;gap:8px;padding:6px 14px;border-radius:9999px;background:#10b9811a;border:1px solid rgba(16,185,129,.25);color:var(--accent-emerald);font-size:.8rem;font-weight:600;cursor:pointer;transition:all .15s ease}.presence-pill:hover{background:#10b9812e;border-color:var(--accent-emerald)}.presence-dot{width:8px;height:8px;border-radius:50%;background-color:var(--accent-emerald);box-shadow:0 0 10px var(--accent-emerald);animation:pulsePresence 2s infinite ease-in-out}@keyframes pulsePresence{0%,to{opacity:1;transform:scale(1)}50%{opacity:.5;transform:scale(.85)}}.sidebar-panel{background:var(--bg-secondary);display:flex;flex-direction:column;overflow:hidden;border-right:1px solid var(--border-color)}.panel-header{padding:16px 20px;border-bottom:1px solid var(--border-color);display:flex;align-items:center;justify-content:space-between;background:var(--bg-secondary);-webkit-user-select:none;user-select:none}.panel-title{font-size:.8rem;font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:var(--text-secondary);display:flex;align-items:center;gap:8px}.counter-badge{color:#fff;padding:2px 8px;border-radius:9999px;font-size:.72rem;font-weight:700;line-height:1}.counter-badge.amber{background:linear-gradient(135deg,#f59e0b,#d97706);box-shadow:0 2px 8px #f59e0b59}.counter-badge.emerald{background:linear-gradient(135deg,#10b981,#059669);box-shadow:0 2px 8px #10b98159}.session-list{flex:1;overflow-y:auto;padding:12px;display:flex;flex-direction:column;gap:8px}.session-card{padding:14px;border-radius:12px;background:var(--bg-card);border:1px solid var(--border-color);-webkit-backdrop-filter:var(--glass-blur);backdrop-filter:var(--glass-blur);cursor:pointer;transition:all .2s cubic-bezier(.16,1,.3,1);display:flex;flex-direction:column;gap:6px;position:relative;overflow:hidden}.session-card:hover{background:var(--bg-tertiary);border-color:var(--border-hover);transform:translateY(-1px);box-shadow:var(--shadow-card)}.session-card.active{background:#3b82f61a;border-color:var(--accent-primary);box-shadow:var(--glow-primary)}.session-card.active:before{content:"";position:absolute;left:0;top:0;bottom:0;width:3px;background:var(--accent-primary);box-shadow:0 0 8px var(--accent-primary)}.channel-tag{display:flex;align-items:center;gap:5px;font-size:.72rem;font-weight:600;letter-spacing:.02em}.channel-tag.telegram{color:#0ea5e9}.channel-tag.whatsapp{color:var(--wa-green)}.channel-tag.web{color:#8b5cf6}.chat-viewport{background:var(--bg-primary);display:flex;flex-direction:column;overflow:hidden;position:relative}.chat-header{height:64px;border-bottom:1px solid var(--border-color);padding:0 24px;display:flex;align-items:center;justify-content:space-between;background:var(--glass-bg);-webkit-backdrop-filter:var(--glass-blur);backdrop-filter:var(--glass-blur);z-index:10}.chat-thread{flex:1;overflow-y:auto;padding:24px;display:flex;flex-direction:column;gap:16px}.message-bubble{max-width:72%;display:flex;flex-direction:column;gap:4px;animation:bubbleSlideIn .25s cubic-bezier(.16,1,.3,1)}@keyframes bubbleSlideIn{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}.message-bubble.customer{align-self:flex-start}.message-bubble.agent{align-self:flex-end}.message-bubble.bot{align-self:flex-start}.message-bubble.system{align-self:center;max-width:85%;text-align:center}.bubble-content{padding:12px 16px;border-radius:16px;font-size:.92rem;line-height:1.55;word-break:break-word}.message-bubble.customer .bubble-content{background:var(--bg-card);border:1px solid var(--border-color);color:var(--text-primary);border-top-left-radius:4px;box-shadow:var(--shadow-card)}.message-bubble.agent .bubble-content{background:linear-gradient(135deg,var(--accent-primary),#2563eb);color:#fff;border-top-right-radius:4px;box-shadow:0 4px 14px #2563eb59}.message-bubble.bot .bubble-content{background:#5848c11f;border:1px solid rgba(88,72,193,.28);color:var(--text-primary);border-top-left-radius:4px}.voice-player-card{display:flex;align-items:center;gap:12px;padding:10px 14px;background:#ffffff0a;border:1px solid rgba(255,255,255,.1);border-radius:12px;margin-top:6px;width:100%}.voice-play-btn{width:36px;height:36px;border-radius:50%;background:var(--accent-primary);color:#fff;border:none;display:flex;align-items:center;justify-content:center;cursor:pointer;flex-shrink:0;transition:transform .15s ease,background-color .15s ease}.voice-play-btn:hover{transform:scale(1.05);background:var(--accent-primary-hover)}.voice-waveform{flex:1;height:24px;display:flex;align-items:center;gap:3px}.waveform-bar{width:3px;background:var(--accent-primary);border-radius:2px;opacity:.6;transition:height .2s ease}.chat-input-container{padding:16px 24px;background:var(--glass-bg);-webkit-backdrop-filter:var(--glass-blur);backdrop-filter:var(--glass-blur);border-top:1px solid var(--border-color);display:flex;flex-direction:column;gap:10px;z-index:10}.canned-responses-bar{display:flex;gap:8px;overflow-x:auto;padding-bottom:2px}.canned-pill{padding:5px 12px;background:var(--bg-card);color:var(--text-secondary);border-radius:9999px;font-size:.75rem;cursor:pointer;white-space:nowrap;border:1px solid var(--border-color);transition:all .15s ease}.canned-pill:hover{background:#3b82f61f;color:var(--accent-primary);border-color:var(--accent-primary)}.chat-input{flex:1;background:var(--bg-secondary);border:1px solid var(--border-color);color:var(--text-primary);padding:12px 18px;border-radius:12px;font-size:.92rem;outline:none;transition:border-color .15s ease,box-shadow .15s ease}.chat-input:focus{border-color:var(--accent-primary);box-shadow:0 0 0 3px #3b82f62e}.details-panel{background:var(--bg-secondary);border-left:1px solid var(--border-color);padding:20px;display:flex;flex-direction:column;gap:20px;overflow-y:auto}.glass-card{background:var(--bg-card);border:1px solid var(--border-color);border-radius:16px;padding:18px;-webkit-backdrop-filter:var(--glass-blur);backdrop-filter:var(--glass-blur);box-shadow:var(--shadow-card)}.kpi-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:16px;margin-bottom:24px}.kpi-card{background:var(--bg-card);border:1px solid var(--border-color);border-radius:16px;padding:20px;-webkit-backdrop-filter:var(--glass-blur);backdrop-filter:var(--glass-blur);display:flex;flex-direction:column;gap:8px;transition:transform .2s ease,border-color .2s ease}.kpi-card:hover{transform:translateY(-2px);border-color:var(--border-hover)}.kpi-value{font-size:2rem;font-weight:700;letter-spacing:-.03em;color:var(--text-primary);font-family:Outfit,sans-serif}