:root{--bg-primary: #f8fafc;--bg-secondary: #ffffff;--bg-tertiary: #f1f5f9;--bg-card: #ffffff;--bg-subtle: #f8fafc;--border-color: #e2e8f0;--border-hover: #cbd5e1;--border-focus: #94a3b8;--text-primary: #0f172a;--text-secondary: #475569;--text-muted: #64748b;--text-inverse: #ffffff;--accent-primary: #2563eb;--accent-primary-hover: #1d4ed8;--accent-emerald: #059669;--accent-amber: #d97706;--accent-rose: #e11d48;--accent-purple: #7c3aed;--wa-green: #16a34a;--glass-bg: rgba(255, 255, 255, .92);--glass-blur: blur(16px);--glass-border: 1px solid #e2e8f0;--shadow-subtle: 0 4px 20px -2px rgba(0, 0, 0, .05);--shadow-card: 0 1px 3px rgba(0, 0, 0, .08), 0 1px 2px rgba(0, 0, 0, .04)}[data-theme=dark]{--bg-primary: #0f172a;--bg-secondary: #1e293b;--bg-tertiary: #334155;--bg-card: rgba(30, 41, 59, .75);--bg-subtle: #1e293b;--border-color: rgba(255, 255, 255, .08);--border-hover: rgba(255, 255, 255, .16);--border-focus: rgba(255, 255, 255, .25);--text-primary: #f8fafc;--text-secondary: #94a3b8;--text-muted: #64748b;--text-inverse: #0f172a;--accent-primary: #3b82f6;--accent-primary-hover: #2563eb;--accent-emerald: #10b981;--accent-amber: #f59e0b;--accent-rose: #f43f5e;--accent-purple: #8b5cf6;--wa-green: #25d366;--glass-bg: rgba(15, 23, 42, .88);--glass-blur: blur(16px);--glass-border: 1px solid rgba(255, 255, 255, .08);--shadow-subtle: 0 4px 20px -2px rgba(0, 0, 0, .4);--shadow-card: 0 4px 6px -1px rgba(0, 0, 0, .2)}*{margin:0;padding:0;box-sizing:border-box;font-family:Inter,system-ui,-apple-system,sans-serif;transition:background-color .2s ease,border-color .2s ease,color .2s ease}body{background-color:var(--bg-primary);color:var(--text-primary);min-height:100vh;overflow:hidden}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:var(--border-hover);border-radius:9999px}::-webkit-scrollbar-thumb:hover{background:var(--text-muted)}.app-container{display:flex;flex-direction:column;height:100vh;width:100vw;background-color:var(--bg-primary)}.main-layout{display:grid;grid-template-columns:340px 1fr 300px;flex:1;overflow:hidden;gap:1px;background-color:var(--border-color)}.app-header{height:60px;background:var(--glass-bg);-webkit-backdrop-filter:var(--glass-blur);backdrop-filter:var(--glass-blur);border-bottom:var(--glass-border);display:flex;align-items:center;justify-content:space-between;padding:0 24px;z-index:10}.brand-badge{display:flex;align-items:center;gap:10px;font-weight:700;font-size:1.15rem;letter-spacing:-.02em;color:var(--text-primary)}.status-pill{display:flex;align-items:center;gap:8px;padding:6px 14px;border-radius:9999px;background:#10b9811f;border:1px solid rgba(16,185,129,.3);color:var(--accent-emerald);font-size:.8rem;font-weight:600}.status-dot{width:8px;height:8px;border-radius:50%;background-color:var(--accent-emerald);box-shadow:0 0 8px var(--accent-emerald)}.sidebar-panel{background:var(--bg-secondary);border-right:1px solid var(--border-color);display:flex;flex-direction:column;overflow:hidden}.panel-header{padding:16px 20px;border-bottom:1px solid var(--border-color);display:flex;align-items:center;justify-content:space-between;background:var(--bg-secondary)}.panel-title{font-size:.85rem;font-weight:700;text-transform:uppercase;letter-spacing:.05em;color:var(--text-secondary)}.counter-badge{background:var(--accent-primary);color:#fff;padding:2px 8px;border-radius:9999px;font-size:.75rem;font-weight:700}.counter-badge.amber{background:var(--accent-amber)}.session-list{flex:1;overflow-y:auto;padding:12px;display:flex;flex-direction:column;gap:8px}.session-card{padding:14px;border-radius:12px;background:var(--bg-primary);border:1px solid var(--border-color);cursor:pointer;transition:all .15s ease;display:flex;flex-direction:column;gap:6px}.session-card:hover{background:var(--bg-tertiary);border-color:var(--border-hover);transform:translateY(-1px)}.session-card.active{background:#2563eb14;border-color:var(--accent-primary)}.session-card-header{display:flex;align-items:center;justify-content:space-between}.channel-tag{display:flex;align-items:center;gap:4px;font-size:.75rem;font-weight:600;color:var(--accent-emerald)}.time-ago{font-size:.75rem;color:var(--text-muted)}.customer-title{font-weight:600;font-size:.95rem;color:var(--text-primary)}.message-preview{font-size:.82rem;color:var(--text-secondary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.claim-btn{margin-top:6px;padding:6px 12px;background:var(--accent-primary);color:#fff;border:none;border-radius:8px;font-weight:600;font-size:.8rem;cursor:pointer;transition:all .15s ease;display:flex;align-items:center;justify-content:center;gap:6px}.claim-btn:hover{background:var(--accent-primary-hover)}.chat-viewport{background:var(--bg-primary);display:flex;flex-direction:column;overflow:hidden}.chat-header{height:64px;border-bottom:1px solid var(--border-color);padding:0 24px;display:flex;align-items:center;justify-content:space-between;background:var(--bg-secondary)}.chat-thread{flex:1;overflow-y:auto;padding:24px;display:flex;flex-direction:column;gap:16px}.message-bubble{max-width:68%;display:flex;flex-direction:column;gap:4px;animation:fadeIn .25s ease-out}@keyframes fadeIn{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}.message-bubble.customer{align-self:flex-start}.message-bubble.agent{align-self:flex-end}.message-bubble.bot{align-self:flex-start}.message-bubble.system{align-self:center;max-width:85%;text-align:center}.bubble-content{padding:12px 16px;border-radius:16px;font-size:.92rem;line-height:1.5}.message-bubble.customer .bubble-content{background:var(--bg-secondary);border:1px solid var(--border-color);color:var(--text-primary);border-top-left-radius:4px;box-shadow:var(--shadow-card)}.message-bubble.agent .bubble-content{background:var(--accent-primary);color:#fff;border-top-right-radius:4px;box-shadow:0 2px 8px #2563eb40}.message-bubble.bot .bubble-content{background:#7c3aed1a;border:1px solid rgba(124,58,237,.25);color:var(--text-primary);border-top-left-radius:4px}.message-bubble.system .bubble-content{background:#d977061a;border:1px solid rgba(217,119,6,.25);color:var(--accent-amber);font-size:.82rem;padding:6px 14px;border-radius:9999px}.bubble-meta{display:flex;align-items:center;gap:8px;font-size:.72rem;color:var(--text-muted);padding:0 4px}.message-bubble.agent .bubble-meta{justify-content:flex-end}.chat-input-container{padding:16px 24px;background:var(--bg-secondary);border-top:1px solid var(--border-color);display:flex;flex-direction:column;gap:10px}.canned-responses-bar{display:flex;gap:8px;overflow-x:auto}.canned-pill{padding:4px 10px;background:var(--bg-tertiary);color:var(--text-secondary);border-radius:6px;font-size:.75rem;cursor:pointer;white-space:nowrap;border:1px solid var(--border-color);transition:all .15s ease}.canned-pill:hover{background:#2563eb1a;color:var(--accent-primary);border-color:var(--accent-primary)}.input-row{display:flex;gap:12px;align-items:center}.chat-input{flex:1;background:var(--bg-primary);border:1px solid var(--border-color);color:var(--text-primary);padding:12px 16px;border-radius:12px;font-size:.92rem;outline:none;transition:border-color .15s ease}.chat-input:focus{border-color:var(--accent-primary);box-shadow:0 0 0 2px #2563eb26}.send-btn{padding:12px 20px;background:var(--accent-primary);color:#fff;border:none;border-radius:12px;font-weight:600;cursor:pointer;transition:all .15s ease;display:flex;align-items:center;gap:6px}.send-btn:hover{background:var(--accent-primary-hover)}.details-panel{background:var(--bg-secondary);border-left:1px solid var(--border-color);padding:20px;display:flex;flex-direction:column;gap:20px;overflow-y:auto}.detail-section{display:flex;flex-direction:column;gap:8px}.detail-section h4{font-size:.8rem;text-transform:uppercase;color:var(--text-muted);letter-spacing:.05em}.state-badge{display:inline-flex;align-items:center;padding:4px 10px;border-radius:6px;font-size:.8rem;font-weight:600;width:fit-content}.state-badge.BOT_HANDLED{background:#7c3aed1a;color:var(--accent-purple)}.state-badge.AGENT_PENDING{background:#d977061f;color:var(--accent-amber)}.state-badge.AGENT_ACTIVE{background:#0596691f;color:var(--accent-emerald)}.state-badge.CLOSED{background:var(--bg-tertiary);color:var(--text-muted)}.action-btn-danger{padding:8px 16px;background:#e11d481a;border:1px solid rgba(225,29,72,.25);color:var(--accent-rose);border-radius:8px;font-weight:600;font-size:.82rem;cursor:pointer;transition:all .15s ease}.action-btn-danger:hover{background:#e11d4833;border-color:var(--accent-rose)}